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FAQs 2017-05-17T11:30:33+00:00
Will I be charged VAT? 2017-05-17T11:30:50+00:00

ASK Scientific is a VAT registered business and will charge VAT for any work undertaken for clients based in the UK and EU. However, if you are based within the EU and give us your VAT number, you will not be charged VAT. UK-based organisations will still be charged VAT, which can be reclaimed when filing your VAT return. Organisations based outside the UK and EU will not be charged VAT.

How do I see the changes made to my manuscript? 2017-05-17T11:30:51+00:00

On completing a project, we return two documents to you: one containing ‘tracked changes’, highlighting all changes that we have made. You can use this document to compare the original text with the new edited version. In the second document these changes will be accepted.

How secure are my documents? 2016-09-19T13:25:34+00:00
All documents that you send to us will be held within our secure servers that use SSL encryption for data transfer.
How long will the editing process take? 2016-09-19T13:25:05+00:00

Times vary depending on the number of words and the type of service you select. We will inform you of the number of days following payment processing.

Can I make payment in my local currency? 2016-09-19T13:20:21+00:00

Bank transfers: We require payment in British Pounds. Your bank will be able to convert your local currency into GBP, and make payment.

Credit Cards and Bank Cards: You will be billed in your local currency.The amount that you pay will depend on the exchange rate of the Pound (GBP), with your currency, at the time you make payment.

PayPal: PayPal accepts a number of different currencies. The amount that you pay will depend on the exchange rate of the Pound (GBP), with your currency, at the time you make payment.

How do I pay? 2016-09-19T13:19:26+00:00

Once you upload your manuscript you will be shown payment options. Please select the appropriate option to process payment:

Credit Cards and Banks Cards: We accept all major credit cards. Selecting this option will guide you through the payment process.

Bank transfer: If you select this option you will receive an invoice containing our bank account details. Please contact your bank and provide details of our Bank account number (UK transactions) or IBAN and BIC (international transactions) to make the payment. Once you receive payment confirmation please scan and send it to us so that we can begin working on your manuscript.

PayPal: If you select this option you will be transferred to the PayPal website to make payment. However, selecting PayPal will incur an extra 5% charge to cover payment processing costs.

How do I send you my files? 2016-09-19T13:18:23+00:00

Once you have selected your desired service, you will see an option to upload your files.

How do you guarantee confidentiality of my work? 2016-09-19T13:17:04+00:00

We understand that the information you pass to us is strictly confidential, and we do not disclose this to anyone outside the core team working on your manuscript.

Address

ASK Scientific Ltd
St John's Innovation Centre
Cowley Road
Cambridge
CB4 0WS
United Kingdom

Company no.: 08660128
VAT no.: GB182934091

About us

ASK Scientific is a Cambridge-based company consisting of PhD, post-doctoral researchers, from Cambridge University. We help clients across the world improve the quality of their English research papers. We offer technical translation from 11 languages to English to help non-native English speakers who prefer to write in their own language. Discover our range of publication services, and let us 'Help You Communicate Your research'!